AGENDA

Voor '18 hebben we vijf ContactcenterCafé's in petto

26-04 THoCC Research Update '18

  • Channel mix
  • Channel Preference
  • Agent Profiles
  • Leadership

26-06 Role model case + BBQ

11-10 Experience & Knowledge Exchange with the leaders of Emergency 112

29-11 Contact Center Roadshow on behalf of the Contactcenter Stakeholders

  • Primus inter pares Expert Class Contactcenter Leadership editie 14
  • Playful ‘best of 3’ battle