Informal networking event for and by contact center professionals - Season 6 Edition 3 / 5
Thursday March 8th 2012, 17:00 - 21:00 h. Veemarkt 5 - 2800 Mechelen.

The re-styled ContactcenterCafé took off successfully with satisfied participants
who turned up in ample numbers. Up to the next:

Contact Centers and Homeworking

Home working is a very hot topic, also in the contact center branch. It is (cost)efficient, favours traffic avoidance, is flexible, lean and green. For sure, it is not as simple as it seems. It is a challenge, a quest. In short, a perfect match for our ContactenterCafé.

Following the next ContactcenterCafé, a first White Paper Team will be initiated under the guidance of the brand new professional association ‘Leaders of Contact Centers’. Desk Research, Expert Interviews and three Focus Teams will result in a paper clearly reflecting if and how the contact center sector wants to make use of home working.

The non-profit organization Leaders of Contact Centers is –as the name says- an association of people whose main occupation is leading contact centers. Members are contact center leaders with at least 24 months of experience with a team of at least 24 members. For those who are working towards these criteria, there is the Junior Contact Center Management Club. For more information, please check www.LoCC.be.

For our panel we invited three speakers with loads of vision and expertise.

Philip Van Houtte, Managing Director Plantronics – Europe, Middle East and Africa
Marian Dewaersegger, Laywer with Van Olmen – Wynant
Radboud Heinink, Customer Contact Manager, VANAD Work From Home. Vanad employs more than 200 home working contact center agents.

Moderator: Hans Cleemput

We are looking forward to welcoming you on this captivating and cozy event

You can register here.

PS: ContactcenterCafé invites will be send to contact center leaders only. The sponsors present – financors of the CCCafé – have committed themselves to not approach the other invites commercially.

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