Tim Van de Laer, Manager Customer Care / Ingenico ePayments
Empathy,
immaculate business knowledge and an all-inclusive structural approach are
Thocc's unique characteristics. Their vast experience is further amplified by
their convincing and authentic employees. They are real contact center
ambassadors. THoCC thoroughly analyzes your AS IS situation and your customers,
they help you determine your Customer Care DNA and assist you in implementating
and executing your plan in all company layers. Their approach sets the standards
in the contact center world and yields long-lasting results. THoCC not only
preaches the right things to do, they also walk the talk. No cure, no pay.