As a parcel delivery company, we service both Consumers & Businesses. It’s the second time in my career that I have used THoCC’s services to improve our Customer Care experience and I would not hesitate to use them again.
Callexcell is highly appreciative of its cooperation with THoCC and its consultants. Callexcell has expanded considerably and THoCC has helped us manage this growth in a very professional and profitable manner.
Our Carglass® Contact Centre is the beating heart of our 24/7 customer service delivery.
THOCC is our cardiologist, our professional expert who helps us deliver superior service in the best of conditions (People – Product – Proces).
The House of Contact Centers (THoCC) occupies a unique place in the sector. With their Contact Center Operating Model, THoCC succeeded in decoding the DNA of a high-performance contact center in an emperical way.
Empathy, immaculate business knowledge and an all-inclusive structural approach are Thocc's unique characteristics. Their vast experience is further amplified by their convincing and authentic employees. They are real contact center ambassadors.
During our cooperation with THoCC, we experienced a professional and efficient approach.
The contact center expertise that THoCC acquired in the past years enables them to give valuable advice to customers, using substantiated data and analyses.
THoCC is unique, and hence very popular in Belgium.
Their training programme is very good and well appreciated in Belgium. Completing THoCC's expert class boosts one's position, especially in the contact center world.